Welcome to Renting with “Lovely Homes Real Estate”
We have created this quick guide to assist our tenants being prepared during the tenancy, and also to assist you with having the right expectations during your tenancy with us.
We believe that a smooth relationship can only occur when we all have the right expectations and work diligently to ensure we fulfil our tenancy obligations.
Getting Started - What You Must Do First!
Utility Connections - Getting Connected
It is a tenant responsibility to ensure your power, gas, phone, internet, etc have been connected into your name. Water supply will be always connected under landlords name, but the usage and supply charges will be paid by tenants*.
Wanting us to get you connected?
If you have already indicated on your application form what connections you would like us to do on your behalf, we will arrange the connection of utility services for you as soon as possible. Otherwise let us know, and we will arrange utility connections for you - this is a free service to you!
Should you wish to arrange connections of yourself, here are some useful numbers:
Power and Gas
- AGL (Gas or Electricity) 13 12 45
- LUMO (Gas or Electricity) 1300 926 153
- Origin (Gas or Electricity) 13 2461
Telephone and Internet
DODO 13 36 36 www.dodo.com
TPG 13 14 23 www.tpg.com.au
Optus 1300 724 548 www.optus.com.au
During the Tenancy Induction, we will go through the following with you
- Tenancy Agreement - the specific details of your tenancy with us.
- Payment of Rent - how we would like you to pay your rent.
- Zero Tolerance Late Rent Policy - we will explain our zero-tolerance policy to late rent payments.
- Bond Lodgement - sign the lodgement form that will accompany the lodgement of your bond with our state bond authority.
- Property Condition Report - we will explain what you need to do with your property condition report.
- Repairs and Emergency Repairs - our procedure.
- Compulsory Legislation Information Booklet will be issued to you.
- Any other important matters
- Monies receipted - at this appointment, we will issue you with a receipt for your payment of any rent/bond, unless already receipted beforehand.
After all of this is completed, you will be given access to the property by providing you with the property keys.
Tips Before Moving into Your Rental Property
Ensure that you let financial organizations, road departments and other important bodies know of your change of address.
Once your new contact details are available like a landline phone number and postal address, (if different from your residential rental property address) please email these details to us on firstname.lastname@example.org
During Your Tenancy
We insist that all repairs are lodged in writing. You can lodge written repair requests online at www.lovelyhomes.com.au or use the provided repair request forms handed to you at tenancy start. You can also lodge your repair requests by post.
Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include:
- Water pipes have broken or burst
- Blocked or broken toilet (if a second toilet is not available)
- Serious roof leak or gas leak
- Dangerous electrical fault, dangerous power point, loose live wire etc;
- Flooding, rainwater inundation inside the property, or serious flood damage
- Serious storm, fire or impact damage (i.e. impact by a motor vehicle)
- Failure or breakdown of the gas, electricity or water supply to the premises
- Failure or breakdown of an essential service or appliance on the premises for water or cooking
- Hot water service failure on a weekend, or long weekend (this would not be considered an afterhours emergency if this occurs on a week night)
- Fault or damage that makes premises unsafe or insecure
- Fault likely to injure a person, cause damage or extreme inconvenience
After-hours emergency repairs. Should an emergency repair be required after hours then you need to (place instructions of your afterhours/emergency repair procedure).
Routine Inspections and Photos
We will conduct a routine inspection at the property approximately every 3 months. The main purpose is to provide a report to the owner that you are maintaining the property, and to check for any repairs and make any recommendations to the owner. Please see a detailed list of what we look out for below.
Photos- also note that the inspection may also involve taking photos of any repairs required, and a photo of the grounds front and back. It is policy that we do not take photos of tenant possessions.
Routine Inspection Guide - What we look out for at inspections
Inside the Property
- Walls/ light switches/doorways and doors are clean from marks
- The carpets are clean and stain free
- The windows and screens are clean
- The kitchen area clean and oven/stove top is free of burnt on food and carbon staining
- Shower, Bathroom and Toilet, Laundry and all tiling is clean
- All areas and rooms are fully accessible (not locked)
Outside the Property
- The lawns are freshly cut/edged and maintained
- Gardens tidy and presentable/weeds removed
- Rubbish/lawn clippings removed
- No unregistered car bodies on the property
- Oil Stains removed to carports, garages and driveways
- All areas, garages, store rooms etc are all accessible
- Swimming pool/spa - water and sides/bottom are clean
If You Have an Approved Pet
- Any droppings are picked up and removed
- Any pet damage or rubbish scattered is repaired and cleaned up
- Ensure all/any dogs are properly restrained for the inspection
Your Rent Payments
Zero Tolerance Policy for Late Rent Payments
We pride ourselves in our careful tenant qualification and screening processes. Applications are approved ONLY because we are confident that the rent will be paid on time, every time. However, a minority of tenants still get behind in their rent, despite all our tenant screening procedures. As we do not know who this will be when we sign tenancy agreements, we need to advise each tenant our Zero Tolerance policy for late rent payments.
Taking Care of Property
It is expected that the property be kept reasonably clean, and this is also a tenancy agreement requirement.
Pay attention to:
- Walls, switches, power points, skirtings, doors and doorways
- Windows/sills/window tracks and flyscreens
- Wet Areas, bathroom, toilet and laundry grouting/tiles
All carpets need to be cleaned on a six to twelve-month basis, simply because of general living. The best time is after winter or at the end of a wet period.
In the Kitchen Care
- Chopping Boards
- Bench-top Joins
- Oven and Stove Tops
- Exhaust Fans/Vents and Range hoods
Care In the Wet Areas- Bathroom, Toilet and Laundry
- Shower Screens
- Blocked sinks/drains
- Foreign objects down drains
- Loose tiles
- Wall water damage
- Taps leaking
- Toilets leaking
- Hot water system leaks
Taking Care - Outside the Property
- Water Restrictions
- Watering Your Garden and Water Restrictions
- Watering Systems
- Weeding and Shrub Trimming
- Lawn Maintenance
- Supplied Hoses/Fittings
- Oil Drippage
- Parking on Lawns/Gardens
Swimming Pools and Outdoor Spas
If the property you are renting has a swimming pool and spa please pay attention to the following.
- Pool/Spa Cleaning
- Supply of Pool Chemicals
- Pool/Spa covers, accessories, equipment and pool furniture
- Pool/Spa Fences and Gates
Pets at the Property - Right Expectations
Should the landlord have granted permission to keep pets as per your tenancy agreement and/or written and signed pet lease agreement, the following conditions apply for the duration of this tenancy, and any renewal or extension:
- Yard Kept Clean
- Rubbish Kept Cleared
- Flea infestation
- No Pets Inside
- Damage Rectification
- Garden Damage
- Additional Pets
- Temporary Pets\
- Food and
- Bi-Laws and Local Council
- Disturbance and
Your Safety - Being Aware
The highest priority always must be for your safety, and the safety of your children, occupants and your visitors.
Some things to be aware of include:
- Exposed wiring
- Faulty power points and switches
- Gas smell or odour
- Damage to paving and pathways that could cause someone to trip
- Suspicious or dangerous plants in the garden that are poisonous/toxic or that you may be allergic to them
- Bee swarms coming onto the property mainly during spring, especially if someone is allergic to bee stings
- If you need to clean a property with high ceilings or light fittings that are hard to reach, please do so with care and use the appropriate equipment and do not do anything considered unsafe
- Loose floorboards that could cause someone to fall through them and cause injury
- Loose balcony railings, steps or decking woodwork
- Loose or faulty locks, in particular entry doors and screen doors
- Broken or cracked windows, and broken/loose window locks
Vacating the Property
- Notice in Writing
- Ending a Fixed Term
- Ending a Non-Fixed (Periodic) Term
- Breaking a Fixed Term
- Getting the Property Ready for Vacating - Checklist
- Mail Redirection - please ensure that all mail is re-directed to your new address. You can complete a form with Australia Post to assist with this.
- Utilities - electricity, gas, phone, etc. Please ensure all accounts are advised and cancelled accordingly.
- Appliance manuals - please leave them on the kitchen counter.
- Keys - please ensure you have all keys as handed to you at the start of tenancy. Also hand over any extra keys you have arranged to have cut.
Inside the Property
- Walls - please clean off any dirty marks, removable scuff marks, finger or food marks etc.
- Ceilings - please remove any cobwebs.
- Ceiling mold - please clean off (particularly in wet areas and sometimes in bedrooms).
- Light fittings - clean off dust and remove any dead insects inside.
- Ceiling fans -wipe fan blades and tops of fittings to remove dust build-up.
- Skirting boards - wipe down with a damp cloth.
- Doorways, doors - wipe off finger marks and any other removable marks.
- Windows - clean inside and out. Please note - nearly all modern sliding aluminum windows can be lifted and pulled out for easy cleaning. Also, sills and runners (wipe out dust build-up and any dead insects. A vacuum cleaner and paint brush can really help here).
- Flyscreens - brushed and dusted down. Please be aware, most modern sliding aluminum windows allow for the flyscreens to be taken off from the inside only, once the sliding part of the window has been moved first. Attempting to take them off from the outside may result in damaging them.
- Screen doors - front and back including frames – wiped clean and screen wire brushed.
- Stoves - clean stove top, control display, knobs, panels around knobs, any pull-out or in-built drip trays, griller racks, trays and any inserts, oven racks, trays and oven bottom, walls and oven roof. A good oven cleaner will clean most ovens - however, it is of importance that you read carefully the instructions on the product. Some cleaners can actually hinder oven surfaces (like stainless steel), and also some products have dangerous caustic fumes. Therefore, use with extreme caution!
- Kitchen range hood - clean pull out filters and framework.
- Bathroom - clean sink, mirror, cabinet, vanity unit and drawers, shower recess, glass screen and screen doors, bath and wall tiles. Please ensure both the sink and bath has a plug available.
- Toilet - clean cistern, seat, bowl inside and also outside around the base. Don’t forget the skirting tiles around the toilet.
- Laundry - clean both the inside and outside of the trough, and underneath. Please ensure a plug is present.
- Tiling -make sure all tiling and grouting to the kitchen, toilet, bathroom and laundry areas are clean.
- Exhaust - vents and Fan Covers are to be clean of any dust and dirt.
- Air-conditioners - front vents and filters cleaned of built up dirt. Modern systems (Wall Type) - filters easily pull out and can be brushed down with a hand brush. If there is a ducted reverse cycle air-conditioner unit, the air intake filter should be cleaned. This is usually on the ceiling in the passage area.
- Air-conditioning ceiling duct vents - please clean down if dusty or dirty.
- Cupboards/drawers - please clean/wash inside and out. Also, doors and door frames, front and back of doors need to be cleaned.
- Curtains - wash any washable curtains and netting. If other curtains are visibly dusty or dirty, consider dry cleaning.
- Blinds - if you have venetian blinds, clean off the blind slats. Any other type of blinds should be able to be wiped down.
- Floors - floors to be mopped/washed if needed - please ensure corners and hard to get areas are also cleaned.
- Carpets - please ensure the carpets are professionally cleaned. Be aware that using cheap ‘do it yourself’ carpet cleaning hire machines may initially save on cost, but in the long run may cost you a lot more as they generally do not have the power to get carpets properly clean. This can result in professional carpet cleaning still required after you have paid to hire a machine as well!
Phone us for details of who we recommend and use for professional carpet cleaning.
Use a Quality Professional Carpet Cleaner
A quality professional carpet cleaner can really extract some ground-in dirt from a carpet! Here is the dirty water being poured out of a machine after a job is completed on a normal wear carpet!
Outside the property
- Lawns - freshly mowed and edged (best done a couple of days before the tenant takes possession).
- Gardens - remove any weeds, any rubbish and built up leaves etc.
- Guttering - please ensure that the gutters are freshly cleaned of any dirt/silt and leaves/twigs.
- Rubbish - remove any rubbish that you have placed at the property. Be sure to check behind sheds, under shrubs and trees. This includes lawn clippings piled and compost left.
- Sweep paths and paving areas.
- Oil spillage removal – check and clean carport and garage floors, paths and driveway. If you have used a barbeque, check for any grease spots and spillages etc.
- Cigarette butts - if there are cigarette butts lying around - please pick up and remove.
- Garages and tool sheds - please remove any items from inside and behind garages and tool sheds that belong to you, including rubbish.
If you have a pet
- Pet droppings - please remove from gardens, lawns and any out of the way areas. Please dispose of in the bin – please do not bury them.
- Dog urine - remove/clean where your pet may habitually urinate (Base of walls, verandah posts etc.)
- Dog stains - to outside walls. Check where your dog regularly lies down, there might be ‘tell tale signs’ on walls etc.
- Dog/Cat claw damage - check screen doors, flyscreens and curtains. Please replace the screen wire if required.
- Dog chew damage - please ensure watering systems are free of dog chew damage and are repaired accordingly.
- Pet hair - please ensure any visible pet hair inside is removed.
- Fumigation - if your lease stipulates fumigation, please ensure this is arranged.
**DETAILED INFORMATION IS PROVIDED IN TENANTS HANDBOOK.
If you haven’t received one at the beginning of the tenancy, Please feel free to ask us for one.